Frequently Asked Questions (FAQ)
How do I book an appointment?
All appointments must be booked online through our scheduling system. Payment is due in full at the time of booking to secure your appointment.
Do you offer payment plans or pay‑later options?
Yes. We offer pay‑later options on all services through approved providers at checkout. Availability and terms are determined by the payment provider.
Do you accept walk‑ins?
No. We operate strictly by appointment only to ensure every guest receives a focused, luxury experience.
What is your cancellation or rescheduling policy?
Appointments must be canceled or rescheduled at least **48 hours in advance**, unless the change is due to a documented emergency. Cancellations made without rescheduling will receive a **50% refund**. Cancellations made outside of the 48‑hour window, no‑shows, or same‑day changes may result in forfeiture of the full service amount.
Do you require a deposit ?
No. We do not require deposits. Appointments are secured by full payment at the time of booking.
What forms of payment do you accept?
We accept approved electronic payment methods as listed at checkout. Cash is not accepted unless explicitly stated.
---
Hair Health & Maintenance
Do your services support healthy natural hair?
Yes. Our techniques prioritize scalp health, tension control, proper parting, and protective styling to help maintain the integrity of your natural hair.
How long will my style last?
Longevity depends on the service type, maintenance routine, and lifestyle. Most styles last between 2–6 weeks with proper care.
Do you offer maintenance or touch‑up services?
Yes. Maintenance and touch‑up services are available to refresh installs, tighten sew‑ins, adjust lace, or address minor lifting.
---
Wig Services
Do you provide wigs, or can I bring my own?
We offer ready‑to‑wear wigs through The Concrete Rose Collection. You may also bring your own wig, provided it meets our quality and condition standards.
What is included in wig customization?
Customization may include knot bleaching, plucking, hairline refinement, cutting, styling, and fit adjustments to achieve a natural appearance.
What is the difference between a closure and a frontal?
A "closure" typically covers a smaller area at the crown or hairline and offers a natural look with minimal maintenance. It is ideal for clients who prefer a simple, low‑manipulation style.
A "frontal" extends from ear to ear and allows for greater styling versatility, including off‑the‑face looks and flexible parting. Frontals require more detailed installation and ongoing maintenance.
Are wigs beginner‑friendly?
Yes. Our ready‑to‑wear wigs are designed for ease of use and versatility, making them ideal for beginners, busy professionals, and clients experiencing hair loss.
---
Maintenance & Touch‑Ups
What are maintenance and touch‑up services for?
These services are intended to extend the life of your install by refreshing the hairline, tightening tracks, adjusting lace, or restyling as needed.
How soon should I book a maintenance appointment?
Most clients benefit from maintenance every 2–3 weeks, depending on the install type and personal upkeep.
---
Hair Loss & Specialty Clients
Do you service clients experiencing hair loss?
Yes. We provide discreet, compassionate solutions for clients experiencing alopecia, thinning hair, or medical hair loss, including wig services and cranial alternatives.
Is your salon private?
Yes. We operate within a private salon suite to ensure comfort, confidentiality, and a personalized experience.
---
Preparation Guidelines
How should I prepare for my appointment?
Preparation requirements are provided at booking. Hair must arrive clean, dry, detangled, and free of oils or product buildup unless otherwise stated.
Can I bring additional guests?
No additional guests are permitted unless prior approval is given.
---
Aftercare & Products
Do you sell aftercare products?
Yes. We offer professional hair and wig care products, including lace adhesives, protectants, and maintenance essentials.
Will I receive aftercare instructions?
Yes. Aftercare guidance is provided to help you maintain your style and protect your natural hair between visits.
---
If you have additional questions not listed here, please contact us prior to booking. We look forward to providing you with a polished, professional experience at The Concrete Rose Collection Luxe Beauty Bar.